Aaron and Chris were on time, efficient, and walked me through everything I needed to know to make an informed decision. They got the work done quickly and made sure I knew what was going on the whole time. Excellent work!
Aaron and Chris from Jerm’s came to perform an annual boiler maintenance. They were here on time. They identified a couple of concerns and gave me their recommendations before they started. There was no pressure at all. We agreed on the work to be done and they did what they said they would. At the end they showed me photos of the worked performed. Very professional.
Punctual, courteous, knowledgeable.
Aaron was extremely helpful, explained everything clearly.
Zach Fournier is a dependable, honest, knowledgeable and very efficient plumber for the Jerm’s Home Services. Jerm’s Home Services will call, e-mail and text you when they’re coming to your home and when they have to cancel their appointments with you. They are a very dependable company/ team to work with.
Diagnosed the problem with a faulty heating system and had me up and running quickly.
Tricky water heater issue at apartment building. Identified solutions and guided em to best choice and completed work quickly.
Aaron was professional, polite, and efficient.
Customer service and setting up the appointment was fantastic, and Zach showed up on time. Zach was extremely friendly and knowledgeable of his craft. He communicated very clearly what he was going to do, was very clean, and worked efficiently. I truly appreciate his ability to adapt and willingness to go the extra mile. We will welcome him back anytime!
Very knowledgeable and clear about what they were doing. So appreciate Aaron and Matt!
I highly recommend Jerm's for plumbing upgrades and emergencies. Jerm's really came through for me to fix a plumbing emergency that happened just hours before guests arrived for the Thanksgiving holiday. I called Jerm's at 1 pm to see if they could send a plumber out to fix a stream of water that suddenly began to pour through a light fixture in my kitchen. Hunter from Jerm's arrived to my house within 30 minutes and quickly identified the issue: a fault in the plumbing ventilation system located in my attic. Hunter had the necessary parts and tools in his truck, and was able to fix the issue before any guests arrived at my house for the holiday. Hunter is professional, knowledgeable, and proficient at his trade. I am impressed with how quickly he identified the problem and how efficiently he fixed it. I've been a Jerm's customer for years, and this experience ensures I'll be a Jerm's customer for many years to come.
Aaron was great to work with. Patient and professional, answered all my questions and even gave us an estimate for the hot water heater in case that goes next!
Aaron & Austin arrived on time & had my new Rinnai installed pronto. They showed me how to operate the settings, offered advice, & answered my many questions.Very happy with Jerms!
Very professional and excellent service!
Aaron and Matt were fantastic. I have been working with Jerm for several items and they are always professional, easy to work with, helpful and clearly experienced.
I used Jerm's Home Services for my annual furnace maintenance. From calling to see if I'd be interested in a slot that was available earlier than my scheduled appointment, to being honest and upfront about pricing, my experience with Jerm's Home Services has been wonderful - I really appreciated Aaron who provided great service and was attentive to the little things, including neatly cleaning his work area and wearing shoe coverings to keep the floors clean. Thank you!
Aaron and Matt did a great job! Very satisfied
Hunter was very professional while being relaxed, casual, competent and genuine. Obviously he had been trained on the value of upselling and code compliance recommendations to increase transactional revenue per "house-call" visit but no pressure. Arrived @ 8 AM, got the work done before noon to include with a trip for parts. Not Hunter's doing but the expense (parts & labor) for the work done was easily twice what I though it would be (cost). Haven't had much plumbing done recently and he provided an explanation of the charges, but the amount charged for basic off-the-shelf parts was outlandish!
Very dependable, honest, professional. Quality work done by very nice and caring people. I highly recommend Jerm's Plumbing.
Aaron was very helpful answering all my questions.
The work was done efficiently and effectively. The options were explained clearly. Excellent service.
This company is timely, accessible, fair, and competent. Aaron and Jeremy are both courteous and know what they're doing.
I've been relying on JERMS Home Services for all my plumbing needs since 2021. They are exceptional in every way - prompt customer service, professional, timely and efficient. Their office staff is the best! Their scheduling and billing process makes setting up appointments and paying bills so easy for customers. Our technician Hunter Bingham is just great. He is professional, knowledgable and courteous. He explains exactly what is happening with our system and his plan to fix any issues. JERMS was recommended by a good friend and I could not be happier with them - I am grateful to be on their customer list!
Aaron and Chris quickly resolved our heating issue and helped me understand the issue affecting our heating system. Aaron and Chris are professional and pleasant to interact with, and I expect we will continue to work with Jerm's Home Services.
Aaron and Chris were prompt, professional and thorough. Aaron explained what our options are and possible financing if needed. Our furnace was serviced and we can take a little time to decide about the water heater. No high pressure to do the expensive job now. I appreciate Aaron’s consideration of our situation.
We were without hot water and heat.
Used for hvac/furnace servicing. Found them to be professional and knowledgeable. Aaron was prompt and helpful. Explained everything and provided estimate up front.
The technician from Jerm's, Eric Beck was professional, friendly and helpful. I hade a septic vent that broke a few years back that had been "repaired" by other people and it was never done properly. When I called Jerm's I was losing hope. They set up an appointment quickly and the job was done well and my house was left clean afterwards. I was pleasantly surprised at how every detail was taken to provide professional work. I also really appreciate the text with a picture of the worker prior to arrival. If you want professional, quality work, I would recommend Jerm's.
Jeremy Martin came out and serviced my furnace. He was very professional, knowledgeable, and friendly. He explained things thoroughly and did a great job. This was my first time using Jerms and I am very impressed. Compared to other companies, Jerms has given me the best experience. I will be recommending Jerms to everyone, and will be calling them the next time, for any services or repairs. Thank you Jeremy!
Kevin did trouble shooting on a heat pump hot water heater that resulted in the manufacturer replacing the heater under warranty. Kevin installed the new heater. All of his work has been highly competent. He has been friendly, prompt and does very good work. Highly recommended.
We woke up to no hot water or heat and Jerm’s was able to get technicians out that day. Aaron and Lucas were fantastic and got everything running. I would not hesitate to use them again and highly recommend them.
Today was the third time we've had Jerm's do work at our house, always excellent work, thank you so much!
Our school "woke up" without heat and Jerms saved the day, rescheduling a highly-professional and skillful tech to make us a priority. Problem solved in 5 minutes where other companies had tried hard, but failed to secure a lasting fix. Highly recommend.
We had a great experience with Jerms. Our technicians Aaron and Lucas were knowledgeable, helpful and professional.
This was our first time using Jerm's for our plumbing needs and we were very pleased. Eric was very professional and courteous and did an excellent job resolving our plumbing problems and Dawn was very helpful in scheduling our appointment and emailing/texting us with updates. Based on this experience we would highly recommend Jerm's for your plumbing needs!Jim & Sandy Symonds
We just had our heating system tuned up by Jerm’s. Aaron and Matt were very professional and thorough. They were very pleasant to interact with and answered all our questions and clearly explained what they were doing. We’ll definitely use Jerm’s again for our house heating/cooling needs!
We have had lots of plumbing work done by Jerm's and every time they have been wonderful. The latest example is the plumbing for a new kitchen sink installed by the counter guys. Because the installation was pushed back a week our original date for Jerm's to come do the plumbing wouldn't work - no sink. We could only get the week after the counter came which meant no water in the kitchen for that week. Dawn said she would try to get something earlier if it opened. Tuesday the counter came and Thursday morning we got a call from Tracy that Hunter would be able to come after completing another job nearby. He and his assistant came even earlier than expected and the job was completed. Can't say enough good things about this company. They are the go to plumbers for us!
Kevin and Aaron did a terrific job!
Easy and friendly to work with!
Aaron was patient answering questions and provided great insight. Thanks - will call again!
On time, professional, helpful, cleaned up work area and was thorough in answering any questions I had. The Service tech, Aaron is terrific and I highly recommend him and Jerms.
Jerm's is an excellent company in all respects. The front office is superb in handling scheduling, billing, and logistics. The technicians are highly skilled and professional. The work was done on time and with the highest level of quality. The two technicians Travis and Chris were terrific.
They came on time, got the work done fast and were very friendly.
Super reliable, great at communicating, found time to get someone out to us ASAP. We have several issues going on and everyone that shows up are super professional and also recommended some solutions on other issues we are having.
Aaron was terrific. Diagnosed the issue quickly, reset the water heater thermostat, adjusted the temperature to code, and let me know what to do if the issue happens again. The price was very reasonable. Best experience we've had with a HVAC professional ever.
Quite expensive and professionally done, good job!
Aaron did a great job trouble shooting my broken monitor heater.
Aaron and Chris were professional, informative and helpful. Excellent experience.
Jerm’s got us in last minute and were there a few hours later when they said they would be. Quick fix and ensured everything was working properly afterwards. Zach was very respectful, explained everything, and offered options for down the road. Good company.
My boiler hadn't been checked since I moved here in Feb 2021 but was working just fine. I knew service was overdue but wasn't sure whom to call. I'm glad I called Jerm's. Aaron and Chris did a thorough inspection and while the boiler was in good operating condition, a pressure relief valve was clogged, and a zone air bleed valve wasn't working properly. Aaron and Chris replaced the valves and tuned up and serviced the boiler. They knew what they were doing and were pleasant and open to questions. Thanks, guys! Thanks to their backup crew at Jerms, too! Now I can expect to have trouble-free heat all winter.
Jeremy Martin and his partner Austin from Jerm's Home Services did an exemplary job repairing a problem with my furnace in the course of a routine clean and check. They quickly analyzed not just what was clearly wrong but also finding related issues that I had not noticed. They immediately took the time to do the repairs and had all the parts needed on the truck. This efficient and effective one-stop servicing was impressive.
I've had Jerm's help me with every plumbing issue that could arrive. Since day 1, they have always performed top-notch work and I couldn't recommend a better place for all plumbing needs.
Always have a great experience with Jerms and Aaron was wonderful came in immediately saw the problem discussed prices and went to work! Wish they would service outside of the upper valley!!
He was great to deal with . Will recommend hi.
Aaron showed up at the beginning of the scheduled block of time, assessed the situation, gave me options; and went right to work replacing my water heater.
We've been using Jerm's for plumbing and HVAC service for the past 4 years. They provide consistent, high quality service. From the techs doing the actual service calls to the office staff fielding calls, along with managing the scheduling and billing, every aspect of Jerm's is run in a highly professional manner. Excellent service provider!!!
New house, no heat. Aaron fixed it up and rebuilt a distribution pipeline. Super nice and did a great job. Would recommend.
Zach was an absolute professional. Very knowledgeable, friendly, courteous and efficient. Everything he needed to review with me was available on hi tablet. Repair options, full pricing….. no surprises!He kept us fully informed about what he was going to do and how much it would cost.A fabulous experience and I will use Jerms from now on and highly recommend them to others.Thanks for all of your help Zach!!
I was sent a email ahead of time with pic of who was coming and that was something that stood out for me. Hunter was very pleasant gave me options answered all my questions I will call again for sure very very good service was nice to have such great service helps give me hope with all the bad ones out there. I also want to add that the receptionist and anyone I spoke to was very caring I felt like they really wanted my business and they cared top notch service from beginning to end.
Great service on our two oil furnaces, returning them to excellent efficiency. Numerous improvements made, always with honest discussions of safety and costs. Many thanks
Jerm’s is the best. Always on time and very clean and professional. The technician Hunter is great and he has done numerous jobs for us.
Terrific service. Very helpful and responsive.
Everyone at Jerm’s is professional and friendly, both the technicians and the office staff. Super dependable and knowledgeable. I recommend them to all my clients.
Excellent customer service. They installed new baseboard heat unit and wore booties in the house, politely greeted, and put down drop cloths in their work area. Very knowledgable, willing to answer questions, and professional.
I had a great experience with Jerm’s with a recent gas range install. Aaron and Chris were courteous, great communicators, and provided overall excellent service. I wouldn’t hesitate to hire them again or recommend them to a friend.
It was a very satisfactory experience. He was very professional and explained anything I needed to know.
Kevin Welch arrived on time and with a friendly disposition, taking care to inquire about parking and graciously asking if he may come in. These small details demonstrate immediately that the home owner is valued and respected! Kevin’s service and work were excellent, taking the time to identify what was most important during his visit and delivering on it 100% In addition, he took the time teach me in appropriate terminology about the furnace, its components, and small details to watch for as it is an aging unit.It was a pleasure to have him, and to conclude the maintenance with absolute confidence that my heating needs are in good order. Jerm’s focuses on relationship building, impeccable service, and serving/sharing options with transparency. This is the company to call. I look forward to many more years of their service and aid in caring for my home and well-being. Thank you Kevin!
Jerm's technician provided thorough maintenance of my hybrid heat pump/electric hot water heater and my high-efficiency propane boiler.Jerm's communicates clearly and they are professional and perform terrific work. An excellent value for my money.
our first experience with Jerm"s was great. The Tech was friendly and told me what he was going to do. Thank you I am sure we will do business with you again. Larry & Natalie Crowe
Very responsive and follow up when they say they will. Great experience with Aaron, who went the extra mile to fix an issue for us that came up after completing scheduled maintenance work.
I love the level of communication that is given from time of booking appointment to actual arrival of plumber on site, text and emails are provided with all you need to know.
Travis and Hunter did a great job installing my new water heater. They were on time, explained my options clearly, and left the space tidy. Everyone that I spoke to from the first call to the day of was helpful and professional.
the tech was polite, respectful, knowledgeable, got the job done properly. thank you
I cannot say enough about how highly I would recommend this company. From my initial contact with Dawn, explaining my situation, to my final conversation with Stephanie, everyone I spoke with at the company was very professional and helpful. Dawn was able to schedule an appointment for my leaking hot water heater for the very next day (after waiting several days for another plumber to even call me back!). Not only did she get it scheduled for the following day, she phoned me back the SAME DAY because they had an opening in the schedule and wanted to know if the technicians could come EARLY. The technicians (Hunter & Zach) arrived promptly and were courteous and explained everything as well as the options available. Jerm's will definitely be my go-to for my plumbing needs and I will definitely tell others about the company and my extremely positive experience with them.
Jeremy did what 2 other techs couldn't figure out. Highly recommend.
I am a young woman who is often home alone when getting plumbing and heating services for my condo. I have used Jerm's several times now - for a dishwasher installation, a new sink/faucet installation, a leaky pipe, and routine maintenance of my Rinnai forced hot air propane heater. Every time they send me a photo of the technician with their name in advance so I know who to expect at my door. The technician has always identified themselves by the name sent in advance. In addition to reliable work with clear upfront prices, I have always felt safe. Their techs also do a great job of explaining processes to someone with no plumbing or HVAC knowledge!Just adding to my review- Eric just came by and replaced an ancient hot water heater for me - did a lovely job and made sure I knew how to turn on/off the supply lines in case of emergency.
Jerm's Home Services is the most professional plumbing company we have ever worked with. From the initial phone call to the actual plumbing services, they were polite, communicative and a pleasure to work with. The technicians were clean, timely and efficient. Highly recommend this company!
Excellent, professional services. From Stephanie, the scheduler answering the phones, to the technicians coming to the home, everyone was responsive and skilled. We appreciated the timely response, the texted updates regarding time of arrival, and the detailed estimates for the project. Special thanks to Kevin for his detailed heat pumpinstallation plans, and to Eric, who went the extra mile to complete a repair on short notice:Super fast, clean and detailed work.
Resolved our issue quickly, mouse house in the electrical compartment of the outdoor condenser, the mice chewed the insulation off the electrical wires... The bill was not small though.
I appreciated how responsive the technician and the office were in answering my questions. Also, I appreciated being advised on each stage of the installation of the mini splits.
Jerms always does solid work. Appreciate the techs like Jeremy and Aaron who take time to explain things to us and walk us through our options. We’ve had them put in mini splits, replace water heater, water softener and boiler. Great job every time. Plus they wear booties over their boots so they don’t track mud/dirt into your house.
Travis was great! Professional and upfront about costs. Got my boiler running well again. My pregnant wife is very happy about having our hot water back!
Attention to detail by Zach was very much appreciated.
Everything is great about Jerm's-- from the easy and prompt scheduling to the expert and friendly service from folks like Travis. Will always call them back!
Exceptional, professional service.
Travis was very professional, knowledgeable and efficient. Jerm's was able to expedite our appointment. This was the second time we've used Jerms. I highly recommend them!!
Quick assessment of what needed to be done. All fixed and working great. No complaints. Thanks
We have used Jerm’s for multiple issues and they are always professional and responsive. Kevin is the only guy I’ll call to work on our boiler from this point on.