Trusted Heating & Air Conditioning Experts & Plumbers in Norwich Since 2014

Imagine a winter night in Norwich and your heating system stops working, leaving you shivering. Or perhaps, a leaky pipe has transformed your kitchen into an impromptu swimming pool. In times like these, you need more than DIY fixes – you need the expertise of Jerm’s Home Services. Our comprehensive plumbing, heating, and air conditioning services are designed to tackle any issue, ensuring your home remains a haven of comfort.

Our Plumbing, Heating, and Air Conditioning Services

Jerm’s Home Services is your one-stop solution for plumbing, heating, and air conditioning needs in Norwich. Our plumbing services cover everything from fixing leaky faucets to tackling complex pipe repairs. When it comes to heating, our experts ensure your system runs efficiently, providing warmth when you need it most. Our air conditioning services guarantee cool comfort during scorching summer months. We understand the unique challenges of Norwich’s climate, and our services are tailored to address them effectively.

Garbage Disposal Installation

Garbage disposal installation is a seamless process that enhances kitchen efficiency and cleanliness. This integral appliance effortlessly grinds food waste, preventing clogs and reducing environmental impact. Professional installation ensures a secure connection to plumbing systems, preventing leaks and optimizing performance. With precision and expertise, installers integrate the disposal unit seamlessly into the kitchen sink, promoting a sleek and functional appearance. From electrical connections to proper alignment, every detail is addressed for a reliable and durable installation. 

Gas Line Repair

Gas line repair demands the expertise of professionals to address potential hazards and ensure the safety of your home. A skilled technician will meticulously assess the gas line, pinpointing leaks or damage. Using cutting-edge equipment, they perform precise repairs, replacing faulty components and sealing leaks with utmost precision. The process involves rigorous testing to confirm the integrity of the repaired gas line, adhering to strict safety standards. Expert gas line repair not only safeguards your home from potential dangers but also restores the functionality of your gas appliances.

Gas Line Installation

Gas line installation requires expertise to ensure safety and efficiency in supplying natural gas to your appliances. Certified professionals meticulously plan and execute the installation, adhering to local codes and safety regulations. Precise measurements and quality materials are paramount to prevent leaks and ensure a seamless connection. Rigorous testing follows the installation to verify the integrity of the system, guaranteeing optimal performance. 


Repiping is a crucial solution for homes facing plumbing issues due to deteriorating or outdated piping systems. Expert repiping involves replacing old, corroded, or faulty pipes with durable and long-lasting materials, such as copper or PEX. This comprehensive process addresses leaks, water pressure problems, and ensures water quality. Skilled professionals meticulously assess the plumbing infrastructure, create a tailored repiping plan, and execute the installation with precision, minimizing disruptions. Upgrading your plumbing with repiping enhances water flow, minimizes the risk of leaks, and significantly improves the overall reliability and efficiency of your home’s water supply system.

Shower Installation

Shower installation transforms your bathroom into a haven of comfort and functionality. Expert installers meticulously assess your space, ensuring precise measurements and optimal placement for fixtures. From plumbing to sealing, every step is undertaken with precision to guarantee a watertight and secure installation. Using top-quality materials, professionals seamlessly integrate the shower unit, fixtures, and drainage for a cohesive and stylish look. 

Tankless Water Heaters

Tankless water heaters revolutionize home water heating with unparalleled energy efficiency and endless hot water on demand. These compact units heat water directly, eliminating the need for a storage tank. They provide instant hot water while minimizing energy consumption, reducing utility costs, and freeing up valuable space. Advanced technology ensures precise temperature control, and their durable design ensures longevity. Professional installation is key to optimizing performance, ensuring proper venting, and adhering to safety standards. 

Water Filtration System

A water filtration system is the cornerstone of a healthy and pure water supply at home. They remove impurities, contaminants, and undesirable tastes from your water, ensuring a clean and refreshing experience. Tailored to specific water quality concerns, professional installation guarantees optimal performance and longevity. With cutting-edge technology, these systems deliver crystal-clear water, safeguarding your family from potential health risks associated with pollutants. 

Water Heaters

Water heaters are indispensable for modern comfort, providing a steady supply of hot water for various household needs. These units come in diverse types, such as tankless, storage tank, or heat pump, catering to specific preferences and requirements. With precise installation and regular maintenance, a water heater guarantees a consistent and efficient hot water supply, enhancing the convenience and functionality of your daily routine.

Water Softeners

Water softeners are a transformative solution for homes plagued by hard water issues. These systems effectively remove mineral ions like calcium and magnesium, mitigating the negative effects of scale buildup on pipes, appliances, and fixtures. Professionally installed water softeners ensure precise calibration, addressing the specific hardness levels of your water supply. With their efficient ion exchange process, these systems enhance soap lathering, extend appliance lifespan, and contribute to overall water quality improvement. 

Well Pump Replacement

Well pump replacement is a crucial task executed by skilled professionals to maintain a reliable water supply in homes relying on well systems. Installation involves meticulous attention to detail, ensuring proper sizing, secure electrical connections, and optimal functionality. Upgrading to a new well pump enhances water pressure, reduces energy consumption, and mitigates the risk of breakdowns. Professional replacement guarantees a seamless transition, providing homeowners with a dependable and efficient well pump that meets their water demands while maximizing the longevity of their well system.

AC Filter Replacement

AC filter replacements are a vital aspect of maintaining optimal indoor air quality. These specialized filters, commonly used in HVAC systems, efficiently capture and remove contaminants like dust, pollen, and allergens. Expert replacement services ensure the continued effectiveness of the filtration system, preventing pollutants from circulating in your home. Professional technicians assess the specific requirements of your HVAC system, selecting the right AC filter for your needs. 

AC Installation

AC installation is a cornerstone of indoor comfort. Air conditioning technicians meticulously assess your space, considering factors like size, insulation, and ventilation to recommend the ideal air conditioning system. Precision is key during installation, ensuring optimal positioning, secure electrical connections, and adherence to safety standards. Whether it’s a central AC, ductless mini-split, or window unit, professional installation guarantees peak performance, energy efficiency, and longevity. Well-installed AC systems not only cool your space effectively but also contribute to lower energy bills and a healthier indoor environment. 

AC Repair and Maintenance

AC repair and maintenance are vital for ensuring your cooling system’s longevity and optimal performance. AC experts conduct thorough inspections, identifying issues like refrigerant leaks, faulty components, or airflow restrictions. Precise repairs are then executed, addressing problems promptly to prevent further damage. Routine maintenance, including cleaning coils, checking refrigerant levels, and inspecting electrical connections, enhances efficiency and reduces the risk of breakdowns. This extends the system’s lifespan as well as ensures consistent comfort and energy efficiency. 

Air Handler

An air handler efficiently circulates conditioned air throughout your home or building. Air handlers regulate temperature, control humidity, and improve indoor air quality. This versatile unit accommodates various heating and cooling mechanisms, ensuring flexibility for diverse climate control needs. With customizable features, including variable-speed motors and advanced filtration options, air handlers contribute to energy efficiency and optimal comfort. 

Boiler Repair and Installation

Boiler repair and installation are integral to maintaining a reliable and efficient heating system. Expert technicians assess existing boilers, identifying issues like leaks, faulty components, or diminished efficiency. Precision repairs are then undertaken, ensuring seamless operation and longevity. During installation, careful consideration is given to factors such as boiler size, heating capacity, and energy efficiency, guaranteeing optimal performance. Upgrading to a new boiler enhances energy efficiency, reduces utility costs, and ensures consistent warmth. 

Ductless Mini-split Systems

Ductless mini-split systems are a revolutionary solution for personalized climate control. They provide efficient heating and cooling without the need for traditional ductwork. Ideal for both residential and commercial spaces, mini-splits offer flexibility, allowing individualized temperature control in different zones. With advanced features like programmable thermostats and air purifying options, ductless mini-splits deliver personalized comfort while minimizing energy consumption. 


Furnaces are designed and installed to provide consistent warmth during colder months. These versatile systems come in various types, including gas, electric, and oil furnaces, each catering to specific needs. Precision installation involves secure ductwork integration, electrical connections, and safety checks, ensuring optimal performance. Furnaces, when maintained by professionals, deliver efficient heating, minimize energy consumption, and enhance indoor comfort. 

Furnace Repair

Furnace repair is paramount for maintaining a reliable heating system. These experts diagnose issues with precision, addressing common problems like faulty ignitors, malfunctioning thermostats, or gas valve issues. The repair process involves meticulous inspection, part replacement, and comprehensive testing to ensure the furnace operates safely and efficiently. Expert technicians prioritize quick and accurate solutions, preventing further damage and minimizing downtime. Regular furnace repairs not only restore warmth promptly but also contribute to energy efficiency and prolonged system lifespan. 

Heat Pumps

Heat pumps offer energy-efficient climate control by transferring heat between the indoors and outdoors. These systems can both heat and cool your space, making them versatile and cost-effective. During installation, professional technicians consider factors like system size, efficiency, and location to ensure optimal performance. Heat pumps, leveraging advanced technology, provide consistent comfort while minimizing energy consumption. With features like programmable thermostats and zoning options, they offer tailored climate control. 

Ready to experience unmatched reliability? Contact Jerm’s Home Services for all your plumbing, heating, and air conditioning needs. We’re committed to ensuring your home remains comfortable year-round.

Meet West Lebanon’s Go-To Plumbers

Founded by Jeremy in 2014 within the confines of his barn, our journey began with a passion for delivering top-notch solutions to the community. Since those humble beginnings, Jerms Home Services has experienced remarkable growth and continuous bustling activity. Our service areas include the focal city of West Lebanon, along with Lebanon, White River Junction, Quechee, Hanover, Norwich, and Hartford, embodying a reach that mirrors our dedication to providing exceptional home services throughout the region.

Our specialization extends to renowned brands such as Fujitsu, Viessmann, Rheem, and Goulds, ensuring that we bring the best in the industry to your doorstep. What sets us apart is not only our technical expertise but also our unwavering commitment to customer satisfaction. With a value proposition centered on five-star service, transparent upfront pricing, and a three-year warranty, we prioritize your peace of mind. Our licenses, including NH Business plumbing & gas (MBE1500851) and VT Plumbing (PM-04248), attest to our professionalism and compliance with industry standards. 

Choose Jerms Home Services for a seamless blend of skill, reliability, and a commitment to exceeding your expectations in every service we provide.

Norwich’s Premier Plumbing, Heating, and Air Conditioning Experts

When it comes to ensuring the comfort and functionality of your home, trust Jerm’s Home Services. As your reliable plumbing, heating, and air conditioning experts in Norwich, we prioritize your needs. Don’t let plumbing, heating, or air conditioning issues disrupt your peace of mind. Contact us today for prompt and professional solutions tailored to Norwich’s unique requirements.

FAQs on Plumbing, Heating, and Air Conditioning

Hiring a professional offers a myriad of benefits, ensuring the longevity and efficiency of your plumbing systems. Skilled plumbers possess the expertise to diagnose and address complex issues, preventing potential disasters like leaks and water damage. Their precise installations guarantee optimal performance, whether it’s for water heaters, pipes, or fixtures. Professionals adhere to safety codes, promoting a secure environment. Regular maintenance by experts extends the lifespan of your plumbing, saving money on repairs in the long run. Licensed plumbers stay updated on industry advancements, employing modern techniques and materials for sustainable and energy-efficient solutions, ultimately enhancing the overall functionality of your plumbing infrastructure.

Several factors can lead to your air conditioning not blowing cold air. Common issues include low refrigerant levels, a malfunctioning compressor, or a clogged air filter restricting airflow. Faulty thermostats, capacitor problems, or refrigerant leaks may contribute to reduced cooling efficiency. It’s crucial to consult a professional technician for a comprehensive diagnosis and prompt resolution. Expert technicians can accurately identify the root cause, whether it’s a minor repair or part replacement, ensuring your AC system operates efficiently and provides the cool comfort you expect. Regular maintenance by professionals also prevents such issues, promoting optimal AC performance.

A water heater failing to produce hot water can stem from various issues. Common culprits include a malfunctioning heating element, a faulty thermostat, or sediment buildup in the tank, hindering heat transfer. Additionally, issues with the pilot light in gas water heaters or electrical supply in electric models can contribute to the problem. Sediment flushing, element replacement, or thermostat adjustments may be required. Consulting a professional plumber for a thorough inspection is crucial to accurately diagnose and address the root cause. Expert technicians ensure efficient water heater repairs, restoring hot water supply and preventing future disruptions in your home.

Upgrading to tankless water heaters offers numerous benefits. These compact units provide hot water on demand, eliminating the need for a bulky storage tank and ensuring endless hot water supply. Tankless systems are energy-efficient, as they only heat water when needed, reducing utility bills. With a longer lifespan than traditional tanks, they also offer durability. Tankless water heaters save space, enhance environmental sustainability by minimizing standby energy loss, and often qualify for energy efficiency incentives. Professional installation is crucial for optimizing performance. The switch to tankless water heaters promises increased efficiency, cost savings, and continuous hot water convenience.



    nancy tehan
    Jermes worked at my son’s house today on Gillette St , Wilder Vt and replaced a water heater and whole new system to his 1900 home. Finished a day early! The most impressive was the professional and polite young men that did the job, Lucas and Cody! They worked swiftly and were not disruptive.
    Chloe Sweetman
    Jerm's has repeatedly been a fabulous resource living in the UV. Prompt, polite, and always willing to take the time to talk and explain notes or concerns, we always know going with Jerm's means quality and professionalism. We have called on them for several projects and every time they have been nothing short of spectacular. Thank today to Aaron and Chris for all their hard work!
    Nathan Rood
    It was a pleasure to work with such a professional outfit. Aaron was very receptive of the already existing plan. Aaron and Zack both brought a respect and passion for there craft that was amazing to see. Once the overview of the job was complete they came to me with options and solutions to small problems. The project went very smooth. Chris was engaged and seemed willing to learn.
    Sarah Strew
    Travis was excellent! On-time, friendly and efficient. He got the job done with no hassle to us.
    Linda Doss
    We had Jerm’s Home Services at our home for two reasons this week: an extensive HVAC replacement/upgrade and a smaller plumbing problem of replacing elderly shower controls. All 5 technicians were extremely professional, courteous, polite, knowledgeable, clean and quiet. They also spoke well of Jerm’s as an employer - job training was provided, ( including how to talk with customers!), they were well paid and even had retirement benefits.
    Tia Liu
    After having a brand new water heater and propane boiler put in by a separate company in 2020, I had two domestic water expansion tanks fail in three years. The original company replaced the first expansion tank after 17 months without finding the cause. 15 months later, a second company replaced another failed expansion tank, again, without figuring out the cause. When I began seeing similar signs with my system that a failure might occur again, I called Jerms. I'm very happy with the service I received from Jerms, especially Travis, the technician. Travis was very knowledgeable, tidy, and professional. I was relieved when Travis quickly recognized what the problem might be and confirmed my main pressure reducing valve was failing to stop the pressure coming in from the city water. After confirming the seriousness of my impending system failure, Jerms moved some work around and Travis did the work that afternoon.I appreciated the upfront pricing so I knew what to expect. Mostly, I felt like I had a company with trained employees who could look for root causes vs replacing parts. I highly recommend them!!
    Florian Schroeck
    Matt & Aaron did an awesome job on our water heater repair. Arrived on time, were knowledgeable, were friendly, explained what they were doing, and quickly completed the job!
    Jeremy Stonier
    Super reliable, great at communicating, found time to get someone out to us ASAP. We have several issues going on and everyone that shows up are super professional and also recommended some solutions on other issues we are having.
    Bill Flaherty
    I highly recommend Jerm’s for your plumbing needs. Aaron and Matt were EXCELLENT! They went the extra mile when repairing our furnace just by asking a few questions with the manufacturer and saved us THOUSANDS of dollars. Their attention to customer service was fantastic. Thank you Jerm’s!
    2nd week of May 2024:We switched the thermostats off because who needs heat now spring is well and truly here? Then, to our surprise, hot water continued to flow around one of the circuits. Time to call Jerm’s and ask for help. Less than 24 hours later Aaron had diagnosed the problem, and less than 48 hours later he had returned with new parts to fix the problem. Thank you Aaron and Jerm’s for the quick response, and friendly, professional service. Jerm’s, and technicians like Aaron, really understand and practice good customer service. Make Jerm’s your go-to local business for your heating and related needs.Late March 2024:Kevin – professional and friendly – came to service our boiler. He did that, and more, thanks to his thorough, systematic inspection of other equipment. Now my boiler is good to go for some time to come, and I also have a new pressure expansion tank on the water heater & a new backflow preventer on the boiler to protect the drinking water supply. Safety has been restored. I appreciated how Kevin explained what he would do during his visit and the rationale for each of the equipment replacements. Thank you! I recommend Jerm's Home Services.
    Used for hvac/furnace servicing. Found them to be professional and knowledgeable. Aaron was prompt and helpful. Explained everything and provided estimate up front.
    William Getman
    On time, efficient, friendly, knowledgeable, informative, and proffesional. Very pleased with the service and outcome.
    menta peavey
    This was my first time having Jerms for home repairs. I am very pleased with this company. First I liked the email letting me know when they were headed and a picture of the person so I knew who to look for( of course the Jerms van is a giveaway)I have had an issue with my furnace that 1 person that came couldn’t find the part, another in December I’m still waiting to hear from. Arron Dixon from jerms had the part found within 5 mins. They also clean and check your central air system and he offered to do it while he was here he spent 2.5 hours checking everything and cleaning the unit. He’s also a very nice do it right the first time kinda guy. ( love that)I can’t say enough about my experience with him. Definitely will have him come back when I need something. I also had Hunter and Cody here for some plumbing issues they were very professional ,polite and gave me 3 options for my issue from 1 being the best to 1 at a half way option or 1 the bare minimum and there was no pressure from them at doing the most expensive it was totally my call it was great they did the work right then and there no needing to schedule another appointment it was unexpected and great. Will definitely have them back as well. I love the fact of all my home needs with one place.😊 A very Happy customer
    Debra Colwell
    Cody was extremely knowledgeable and conveyed all information to my husband and I about what was to be done. He did an excellent job and everything is like brand new. Very efficient and professional. We highly recommend Cody - Jerms for your plumbing and heating needs. We have used Cody/Jerm’s in the past and will again, as the need arises.😊
    Xenia Heaton
    Jeremy did a terrific job.
    Amanda Amodeo
    We had Matt and Aaron out for routine maintenance on our boiler. They were quick and professional and were also able to diagnose and fix an issue we've been having with the temperature of the water from our faucets. Overall good experience.
    John hunt jr
    Did the job very quickly efficiently and was very clean and a pleasant person also good attitude
    Doug Kennedy
    Great service - efficient, knowledgeable and willing to explain what was going on. Tactfully described additional issues and presented options for additional work - great job. Doug Kennedy
    Ellen Kozak
    We highly recommend Jerm’s Home Service. Aaron our technician was respectful and thorough. He gave full explanations and answered our questions honestly. Glad we chose Jerm’s.
    Jacque Wernimont
    Aaron was great!
    Susan Edwards
    Quick response to a semi emergency & answered my questions in a great manner
    Maggie Simmons
    Hunter did an excellent job he was on time, he was pleasant and knowledgeable, he did the job quickly and efficiently and left everything picked up and tidy.
    Lee Ridilla
    Could not recommend Jerms Home Services more ! After an online question about mini split systems was answered and getting several quotes we ended up going with Jerms . The turnaround time was incredible and they answered all my questions along the way . Technicians Travis and Austin went above and beyond , coming out the second day to make sure everything worked and walked me through the system .
    joel MacNeil
    Hunter showed up on time. Did the work in less time than was anticipated and we received a bill that was less than we expected. Courteous and professional the whole time. Very satisfied and will certainly call them again if we needed.
    Amanda S-W
    Aaron and Matt were curtious, professional and resolved the problem at hand in a timely manner. It was a pleasure to have them take care of the issue.
    Ralph Barton
    Great job - nice work
    Caron Bronstein
    I am very impressed with the professionalism and expertise that the tech from Jerm's exhibited while doing the repairs at my house. He explained what the problem was, how he would fix it and clearly showed that the repair was completed. I would highly recommend both Jerm's and specifically Eric Beck, the tech who did the work at my house.
    Arturo Ramos
    Great communication all around. The technician explained everything and provided a quote prior to commencing work and gave us a run down of the work done afterwards. They did a fantastic job of doing a deep cleaning of some mini split units that had not been serviced in a couple of years.
    Steven Atkins
    Jeremy is clear about what needs to be and, more importantly, what does not need be done. Good sense of humor, combined with his knowledge of plumbing, we trust Jerms based on the employees. Responsive and stands by their work.
    amy neuman
    Cody was terrific! He provided me with complete information and updates and fixed our issue quickly! Friendly, professional and informed. Thank you!
    Terra Martin
    I appreciate their attention to detail and professionalism.
    Connie NelsonWhite
    Stuck with it and got the job done. Very much pros!!
    Krysta Kostrubiak
    Aaron and Cody came to check out our old water heater and show us the options for the new ones. They were very friendly and efficient. Once we made our decision, their office was able to quickly order our new heater and schedule the install, including an electrician, for the next day. Once they got the new one in, they made sure we knew how it worked and what we needed to know. We will not hesitate to call them again.
    Pennie Bourque
    Aaron and Cody where amazing, respectful, knowledgeable and they came to diagnose the problem with my new water heater and worked quickly to get us a working water heater after finding out the new one I bought did not work. We now have hot water. Thank you again.
    Robert Haun
    Jerm’s Home Services provides quality technicians, excellent communications, accurate work, and reasonable prices. The techs show up on time, explain their findings, work through any unexpected problems and leave a clean work site when finished.
    Virginia Umland
    Excellent service again! Explained everything to me in clear terms. I would use their services again.
    George Leung
    Lucas, Scott, and Aaron did a top notch job replacing and cleaning several systems in my house today. The workmanship was clean and professional, and their communication on care and operation of the softener and tankless water heater was very much appreciated.
    Trista Kellman
    Aaron & Cody came out to do an annual service on our oil furnace, and were excellent techs. They were knowledgeable, polite, and tolerant of our nosey dog 🙂
    Maynard House
    I highly recommend Jerm's Home Services. They are prompt, professional, and courteous. Great job, great service!
    Ashley Doolittle
    We have been exploring a ductless mini-split system for a few years now and have received quotes from multiple contractors in the area--Jerm's, however, was the clear winner on several accounts. For starters, Dawn at the main office was able to schedule Tony to come out for a quote within a week (compared to 3+ weeks of wait time with the other contractors) and Tony was thorough, kind, and knowledgeable. When we had subsequent questions about our electrical load and installation specifics, Jerm's scheduled a second visit, this time with both the electrician (Brian) and the installation manager (Travis) along with Tony who were equally phenomenal. It is clear that each member of the Jerm's team care immensely about the quality of work they provide and spend ample time answering every question (and we had plenty!) to ensure we had everything we needed to make an informed decision. AND never once did we feel pressured or like it was a "sales pitch" which we also appreciated so very much. Going with Jerm's was an easy decision from start to finish and every technician we have encountered has been professional, courteous, and deeply competent--thank you!
    Bettina Read
    I recommend Jerm's to all my client's and use them at my own home. They are great! They text to let you know they're on the way with a photo of the tech. They are friendly, helpful and skillful. They provide detailed estimates of work to be done and include photos.
    Marsha Biggs
    After the big snow storm last week we had an issue with the vent pipe on the roof. They were able to come the day after we called and fixed it quickly. Very polite, informed and professional.
    Rose Nelson
    Fabulous customer service!! Aaron and Cody were prompt in explaining what needed to be done for the water heater!
    katrina adley
    Aron and Cody put a new expansion tank in for us. They arrived right on time, were professional, friendly and fast. We are so lucky to have this company taking care of our plumbing needs. Thanks again, Nancy and Katrina
    Chuck Hazzard
    Hunter is always very thorough in his analysis of the issue and his explanation for the various opportunities to resolve it. I highly recommend Jerm's for plumbing and heating work.
    Greg Cassidy
    Very happy with this business. Had a broken water pipe and Kevin was very thorough with the repair and carefully explaining what caused the problem and different options available to fix it. I especially liked knowing what the repair will cost beforehand. I will be a repeat customer from now on. Highly recommended!
    Dee Rogers
    What started out as a day with no running water turned out to be a pretty good day after all. I called four plumbing companies and for some reason or another they made excuses to why they could not make it out, and this was a Friday, I did not want to wait all weekend. Then I called Jerm's, they took my information and within two hours two young men were at my door, They sent an e-mail saying they were on the way and a picture of the service men who were coming. They were so polite! So professional, and went straight to work. My well pump had stopped working and in less then three hours they had replaced it and some kind of switch thingy and presto the water was flowing again. I could not recommend anyone better, faster, or more reliable. This is how you build royalty and trust, Jerm's is now my number one go to. Thank you so much Travis, Austin and Mike
    Beth Anne McDaniels
    Very pleasant, personable, knowledgeable and up front about cost. Sent me a quote in record time. Very happy with his visit.
    Matthew Lewis
    Aaron, Cody, & Lucas did a great job installing our new furnace.
    Our well pump went down on Tuesday evening. I called and left a message and received a call Wednesday morning. By 9:00 AM Hunter came by diagnosed the problem. Went back to the shop to pickup the trailer. Then Austin and Travis came by to assist in pulling the pump. Great work! Our water supply was back on by 3:00 PM.Great customer service!
    Thomas Desrosiers
    They always answer the phone, communication is great, problem is fixed quickly. Always have a good experience.I had Aaron come by this time. I’ve also had Hunter in the past.Aaron and Cody came by again recently for more service - on time, courteous, professional. Good experience
    Jon Mefferd
    Aaron and Cody installed our oven and performed extensive leak check. These guys are pros and we’re meticulously clean! I could not be happier with our service. Professional, friendly and very skilled guys! Thanks again Jerms!
    Timothy Wittik
    Jerm's sent a very helpful technician and the pricing was pretty reasonable considering the economy. I would recommend them for any kind of plumbing work at least.
    Nicole Amagliani
    Earlier this week we had a plumbing mishap due to the incomplete and seemingly uncaring work performed by a separate plumber not affiliated with Jerm’s that led to a water leak from the attic to the first floor, and some ceiling damage. Not only did Jerm’s pick up my call on the first ring to talk about options, they made a very special and appreciated exception to travel outside their service area to help us (in an incredibly timely manner might I add). On top of all that, they investigated and fixed the issues properly. A huge thank you to Jerm’s, specifically Zach who made the trip over and did some really great work for us!
    Anne Frates
    Had a wonderful experience with Travis and his partner. They were prompt , very friendly and got my toilet installed !
    Thomas Trezise
    Aaron and Lucas were here this afternoon (2/19/24) and expertly repaired a long-standing problem with the heat. They were both gracious, considerate, efficient, and professional. You couldn't ask for more.
    Ed Huang
    They were terrific and nice!
    Vanessa Perron
    From the initial conversation with Dawn and Stephanie, to the cleaning of our system 2000 furnace and first finished job of replacing our holding tank, it has been a great experience.Jeremy and his right-hand man came and did a thorough cleaning of our furnace and found many things that needed to be replaced due to wear and tear but extremely important. They explained things in great detail with pictures so that there was no question as to what needed to be done.Zach and his right-hand man came the next day to replace our holding tank, which thanks to Jeremy's observation was over working our well pump. They came and did a great job of removing and replacing the tank and cleaned the space right up to the foot prints on the basement floor.All of these techs have been so informational and pleasant to interact with.We are still waiting to have a few things done to the furnace but have high expectations that they will be met with the same regard as the other things.The ladies in the office are an absolute pleasure to deal with. They take their time to talk to you and answer questions, send out prompt emails with pictures of the techs that are coming so you know who to expect. And they have great senses of humor and personality.I see some of the reviews on here, all are positive but some have issues with the pricing. There are some things that are high, as all things are in this economy but remember that with a degree of experience like this company has comes peace of mind of a job well done. Having had to replace some of these things in past ourselves was stressful and difficult, so to have the expertise of these gentlemen was worth the investment. And that is just what keeping up your plumbing and heating is, an investment.Edit: Today Kevin came and finished up all the repairs. Polite, curteous and efficient. I have very much enjoyed the "team" at Jerms!!
    Farah Doyle
    While the service rates at Jerm's are notably high, I must commend the technicians, Aaron and Cody, who promptly addressed and resolved the hot water issue at my home. Their efficiency and professionalism were evident as they successfully fixed the problem in less than 45 minutes. However, I was surprised to find that the service came with a hefty price tag of almost $450. While I appreciate the quality of their work, I can't help but feel that the charges for straightforward plumbing services (such as replacing the mixing valve on the water heater) are excessive at Jerm's.
    Laurel Mackin
    Jerm's does an excellent job of communicating with clients at every stage -- from the timing of appointments to pricing and pricing options to explanations of work performed. The tech was professional and knowledgeable, and went above and beyond to work with some of the quirky plumbing that exists in our house. They are not inexpensive but the quality of their work justifies the cost.
    Jerm's Home Services is awesome! I've used them twice, once for plumbing and most recently for a new furnace. From the gals that answer the phone to crews that showed up, they represent their company well. Responsive, polite, professional and respectful with confidence and experience to get the job(s) done quickly and right. I didn't meet the plumbing crew but I was on site for the furnace. Jeremy and Cody were great. They came prepared with booties for their feet, drop cloths, spray cleaner and they swept and vacuumed when they were done. I highly recommend Jerm's and will use them again.
    christine feria
    Excellent customer service. Identified the problem and fixed exactly what needed to be done. Aaron and Matt were very professional and did a great job fixing our water pump and boiler.
    David Del Sesto
    Aaron came to take care of an intermittent water heater problem. Explained everything, showed me what work was needed. Took care of everything quickly and professionally.
    Aaron and Austin were great. Punctual, efficient, and friendly. Recommend Jerms to anyone in the Upper Valley.
    Corey H.
    These guys are professionals! They're very good at what they do and are very pleasant and courteous to talk to. They come out, assess the problem, and then explain to you what it will take to fix it as well as cost before having you sign off on them doing the work. I've used them many times in the past 3 years since I've become a homeowner. They've replaced my furnace and serviced it several times. They've worked on my plumbing on several occasions, and replaced a cracked well water jet pump with the sturdier, cast iron one when the old one cracked during an extreme cold snap. They're often very busy, but that just goes to show how valuable they are as a local business. When in doubt about who to call for plumbing and HVAC services, give Jerm's a call first!
    Julia Wolkin
    Great service and experience! Thank you!
    Dan Shepard
    excellent experience with Jeremy!!!
    Jessica Berry
    As always JERM does a great job with professional, knowledgeable and invested staff. Thanks to Travis and Lucas in particular!
    John Lloyd
    Thank you, Kevin, Aaron, and Matt for the excellent - and very timely - service! It’s really nice to have hear and hot water again 😀. I appreciate you keeping our heating system going for all these years, and for offering great advice on improvements along the way.
    Henri Fennell
    Great experience with all four technicians who were here. Definitely our go-to service organization.
    Jane Hileman
    Aaron was polite, thorough and informed. Excellent service.
    George Platt
    My wife and I recently had a Rheem hybrid heat pump water heater installed by Jerm’s.The whole process, from initial consultation to final installation, went smooth, and the cost of the services provided was competitive related to the other proposals we received.Travis and Lucas, the technician’s who did the work, were on time and friendly, and their work was clean and professional. We chatted a bit about other HVAC related projects, and based on our experience, I see no reason to use anyone else.The office staff was friendly on the phone, communicated well, and they were able to get us on the schedule quickly.Lastly, they left us a small care package with a t-shirt, water bottle, and some snacks on our kitchen table after the installation was complete. While completely unrelated to the services performed, it put a smile on my face as I walked in the door after work, and shows that Jerm’s knows that customer service is a critical to their business.
    Lydia Foxall
    Aaron and Matt were efficient, friendly, and very helpful in diagnosing and fixing our Rinnai heater. We've used Jerm's for everything from heat pump installations to old propane heater repairs and removals and we have always been pleased with their work.
    Wayne Tucker
    Jeremy and Matt were great! They gave me a reasonable quote and then were able to fix the problem on the spot. Very impressed!
    James Symonds
    We were once again very pleased with Jerm's service and responsiveness. Eric, our technician, and his assistant were professional, informative and did a fantastic job installing a new toilet for us. I would highly recommend Jerm's for any of the services they provide.Jim & Sandy Symonds
    Susan Roddy
    GREAT to work with, so professional and helpful. Had a somewhat emergency and they were here to get us going again in record time. Everyone was so great to work with, Aaron, Dawn and Stephanie, thanks to all of you!! I live in a condo and will pass their information on to everyone here, so pleased. I have now scheduled future work that they will do and am feeling very comfortable about the services they provide.
    Kevin Menard
    From the very beginning of working with Jerms Home Services everyone was very respectful and helpful. From the first phone call with Dawn to the final product everyone was great to work with, answered any question we had along the way. Can't thank Travis, Lucas, and Jeremy for the work they did over the three days they were in our home. I would recommend Jerms Home Services to anyone in need of plumbing and heating assistance.
    Matthew Morse
    Great company to do business with. Tuned up my furnace, made some future recommendations. Works like new! Great job Jeremy and Cody! I would definitely recommend them! Great experience!
    Scarlett McDermott
    Excellent company. Aaron was very professional and answered all my questions. I am impressed by Jerm’s customer service.
    Ruth Craig
    Thank you to a wonderfully communicative and helpful technician.
    Shannon Zabko
    We moved into our home in September 2023– in under 3 months we needed a new water heater, some leaks repaired, expansion tank and soft-close valves installed— Eric has been our guy every time and from the moment he donned those disposable shoe covers on our new floors we decided we loved Jerm’s! Jokes aside, he has done every job to perfection, quickly, and is always willing to engage in helpful problem-solving discussion with us, given all the plumbing needs we experienced after moving in. Here’s to hoping we don’t need a plumber again any time soon, but if we do we hope it’s Eric.
    Bruce Riddle
    Travis, Lucas, and Austin along with a super efficient electrian installed a new Fijutsu mini split in six hours perfectly.
    Sanoj Stephen
    Aaron and Chris did a great job. Found the issue and were able to resolve it. Super professional. Would definitely recommend them.
    merle myerson
    From the first time I reached out to JERMS they were helpful and got me scheduled (they found a cancellation and got me in within one week). The let me know who was coming and sent me alerts to confirm and also that he was on his way. He came w/in 5 minutes of the scheduled timeEric was very professional, explained everything and showed me exact costs as we went along. He got back to me that day with an estimate of parts needed. He was excellet!In a time where it seems that customer service may or may not be a priority, it seems to be at JERMS.
    Jerm's might be one of the best companies we've ever worked with. We had Tony come do the initial estimates for replacing our boiler, water heater, and well pressure tank and he was thorough, knew his product line, and made terrific recommendations and we had already had a few estimates done. We decided to go with Jerm's and anytime you make a decision involving such an investment in your home you get nervous but we didn't from the beginning with Jerm's. The job itself was 2 days and before each day you get a text with who your team lead is and notifying that they're on their way which I felt was a step beyond what other contractors do to ensure they have good communications with customers. Great start and then our team of Travis, Lucas, and Austin was outstanding from the second they arrived. All materials were on site and ready to go, the team communicated very effectively with us on when water would go off and be back on etc... , and the efficiency and nose to the grindstone effort was obvious when we saw how far they'd gotten the very first day. The end result by Travis and his team was a beautiful install, done with quality in mind, and we are now probably customers for life. There are still A+ contractors out there and they're hard to find but Jerm's did an amazing job and couldn't recommend them more highly to anyone seeking experts to do work on their homes
    Marie Carmichael
    Happy New Year Jerm's Plumbing and HeatingA huge shout-out to Aaron and Matt for installing our new water heater expeditiously and expertly before Christmas. The best team of service people ever!And today another visit from Aaron to recheck the water heater and make sure everything is in perfect working order. Thank You
    sharry keller
    Scheduling work was easy with Jerm's Home Services. Dawn efficiently communicated via phone/text and email. Service techs Aaron and Matt were on-time, professional, explained the process of their work, fixed the immediate problems with two propane heaters, and gave me estimates on work I might need to consider for the future in terms of service and replacement, without any pressure to make immediate decisions on that work. I would recommend this company, and certainly contact Jerm's again for any heating/plumbing work I needed.
    Debra Merone
    My service appointment (non-emergency service) was scheduled shortly after making the request. The text/email reminders and updates are great, especially the photo ID of the service tech who is arriving at your house. The technician was at the house within a day or two. The original problem recurred, so they offered to send someone out the next day. Since it was able to wait, I combined that with a routine maintenance service call the following week.Technicians Aaron and Matt were very professional and friendly. They arrived exactly when scheduled. They answered my questions and gave me a brief tutorial on how my system worked. They answered a bunch of unrelated questions about other projects I was considering and offered to follow up. They checked on a few concerns I had with my system and offered reassurance. It never felt rushed. They entered the house with shoe covers and left the worksite clean. This was overall a very good experience.
    Mary Stevens
    Jerms is fantastic! Excellent work, timely, great communication. Aaron & Chris& Mike did an excellent job for us installing a water heater. Aaron was incredibly helpful, knowledgeable and went out of his way to make sure we were satisfied. 100% happy with Jerms!
    John Lyons
    Kevin was terrific, pricing fair, great customer service over the phone…thank you, as always!
    Todd Allen
    Hunter and Chris did three jobs for us. Very satisfied with their work.
    George McBeth
    This company is great. Our furnace died on Saturday. I called Jerm's on Monday. The rep came and looked at the furnace Monday afternoon. He said he would e-mail us an estimate for a new furnace. Since we had no heat he offered to bring us some portable heaters to use. We said yes. He brought 2 oil filled radiant heaters which worked great. He e-mailed a quote and we accepted it. Tuesday they came and dismantled the broken furnace. Wednesday they installed the new furnace. Travis, Lucas and Aaron did a fantastic job. They were very professional. We highly recommend Jerm's to anyone who needs plumbing or heating work. We are customers for life. Thank-you Jerm's.P.S. two years ago they installed a new water heater for us and again they did great work.
    Clayton Berry
    Professional and knowledgeable. Aaron and Matt were great
    Joseph Scaro
    Aaron and Matt were a pleasure to work with, very professional and thorough in diagnosing an issue with our boiler. Would definitely recommend!
    Scroll to Top